FAQ

Priority Caskets Faq
Welcome to Priority Caskets, an independent wholesale casket distributor and cost & services leader for the funeral industry.  It is our pleasure to assist funeral home professionals throughout the United States by supplying master-crafted caskets of unrivaled quality, as well as dedicated customer service that ensures a smooth, efficient, successful process.

What Priority Caskets Stands For

  • Value – Our outstanding prices allow you to pass the savings on to your clients.  Our combination of quality & cost is a proven value.
  • Experience – Our staff has combined experience in the funeral industry of over three decades.  We have the experience to successfully manage any situation.
  • Support – Talk with our team about what you want, and we can deliver what you need.  We are happy to provide consultation, advice & support to all of our customers.
  • Service – Anywhere in the United States, all orders are guaranteed on time, thoroughly cross-checked for accuracy, and packaged securely to eliminate the chance of damage during shipping.

 

Q. How fast can you deliver?
A. Our showroom-distribution center is centrally located in Dover, New Jersey, allowing fast and convenient delivery to Greater New York City and the Port Jervis NY-NJ-PA tri-state area, including:

  • New York City (all boroughs)
  • Middletown, NY
  • Stroudsburg, PA
  • Allentown, PA
  • Trenton, NJ
  • And many, many more

 

On most models our coverage area for next-day delivery is all communities within an 80-120-mile radius of Dover, NJ – contact our customer care department to confirm delivery service, or to ask about prices for next-day delivery service to more distant destinations. Additional charges may apply for guaranteed same day or next day delivery to your funeral home.

Weekend orders placed with Priority Caskets are considered to be placed on the following Monday (first delivery available Tuesday); orders placed on holidays are considered to be placed on the next non-holiday/non-weekend day. If you have special needs or require additional scheduling assistance, please contact Priority Caskets customer support directly. Priority Caskets is not liable or legally responsible for shipping delays caused by weather, work stoppages, government actions, shipment refusal, shipping carrier delays, acts of war, and/or acts of God.

Q. Do low casket prices mean diminished quality?
A. No.  We have special deals in place with a number of outstanding casket and funeral product manufacturers that provide us with discounted prices. Additionally, by focusing only on providing service to California we are able to reduce our storage and shipping expenses. We pass these savings on to you, without any sacrifice in quality.

Q. What types of payment do you accept?
A. We accept several types of payment, including all major credit cards, debit cards, bank wire, personal checks, money orders, or online payment via PayPal.  Please visit our Payment Information Page for additional information.

Q. After ordering, what if I change my mind?
A. You can review your order and make changes at any point prior to shipping confirmation. Subsequent to that, cancellations require a 30% restocking fee in addition to shipping costs.

Q. Why is a GPL so important?
A. A 'General Price List' tells you exactly what a funeral home is charging you for services and products. A funeral home must provide you with a GPL, per the Funeral Rule. You can compare prices, eliminate services you do not want, and control your costs.

Q. What if my funeral home tells me it will not accept a casket from an outside vendor?
A. This is illegal – the Funeral Rules stipulate that every funeral home must accept caskets and funeral products from an outside vendor. Additionally, they are not allowed to charge extra fees for use of a casket from another vendor.  A casket purchased from Priority Caskets can be used at any funeral home.

Q. How big is a typical casket?

A. The exterior measurements of the most common size for a casket are about 24" deep, 27-1/2" to 30-1/2" wide, and 81" in length. We also offer smaller and over-sized caskets for sale. Priority Caskets is affiliated with all major trade & service organizations in the funeral industry, including the Casket & Funeral Supply Association of America, the Funeral Consumers Alliance, Funeral Advocates, and more.

Want to learn more?  Please visit our 'About' page to learn more about our company, and our 'Quality' page to see just how much craftsmanship & care go into the production of our caskets.  And of course, please browse our selection of domestically-made caskets, all of highest-quality materials, pleasing design & finest construction.

Value, experience, support & service – our job is to make your job easier.  We look forward to having the opportunity to work with & assist you.  Thank you again for visiting Priority Caskets.
 

Priority Caskets Quality

Each hardwood casket from Priority Caskets is a master-crafted creation of unique artisanal beauty, made in the USA with care & pride.  Our commitment to excellence in design & highest quality materials ensures there is no better value for the cost.

Exceptional Hardwood
It starts with the best lumber, graded 'FAS' or better and kiln-dried to 6-8% moisture for superior durability.  Our craftsmen select the choicest pieces, based on surpassing clarity of color & grain.

Beautiful Finishes
Choose from deep, gloss, satin, luster, or hand-rubbed.  Each finish requires a seven-step process that includes three intermediate scuffings or filler sandings.  For the hand-rubbed finish, the wood is sanded by hand and finished on a buffing wheel.

Tailored Interiors
Finest cloths & fabrics, selected with the preferences of today's buyers in mind, the interiors are attractive, immaculate, & durable.

Finally, every one of our caskets is subjected to our ten-point quality assurance inspection before being shipped – if it doesn't pass, it doesn't leave.  You receive the product you ordered, in perfect condition, guaranteed.

Of course, quality is not just about our caskets... it's about us.  At Priority Caskets, we take equal pride in our dedication to outstanding customer support – you can count on our exceptional staff to be there for you to help answer any questions.  All deliveries are on-time, every time.